JOB SUMMARY
This position is responsible to assist providers in the examination and treatment of patients following established standards and practices of the Medical Director. This includes, but is not limited to, patient assessment, vital signs, phlebotomy, urinalysis/body fluid specimens, EKG’s, along with documentation, faxing, copying, and mailing records, completion of forms, scheduling of tests for patients; and pre-certifying patient visits/screenings. Clerical support for registering/reception of patients, charging and initiation and maintenance of electronic health records. Communicates and collaborates with other healthcare team members. Adheres to organizational polices and procedures.
PRIMARY JOB RESPONSIBILITIES
- Greet patients in waiting area, assure patient flow runs smoothly and efficiently, escort patients to discharge counter.
- Obtain patient history during triage process, measure vital signs, and record information on chart.
- Explain treatment procedures and prepare patient and exam room for examination.
- Position instruments and equipment and hand to provider as directed. Clean and sterilize instruments and equipment after use.
- Administer injections, medications, eye and ear irrigations and enemas, dress/bandage wounds and incisions and assist provider with any procedures.
- Perform diagnostic tests including eye exams, electrocardiograph, defibrillator, cardiac monitor, oxygen equipment, pulse ox, peak flow and inhalation treatment equipment.
- Perform CLIA-waived lab tests, draw blood, and collect, label and process specimens for send-out.
- Perform both DOT and Non-Dot urine drug screens, using proper chain of custody; ensure preparation for pick-up and shipment to appropriate laboratory.
- Perform dosage calculations for administering medications.
- Remove sutures/staples and change sterile and non-sterile dressings.
- Complete medical chart to include medical services rendered, test results, and supplies used.
- Perform patient call backs, arrange referrals and testing, and schedule follow-up appointments.
- Monitor disposable inventory and place orders for medical supplies and pharmaceuticals.
- Perform quality checks on medical equipment.
- Assist registration staff and perform additional clerical duties as necessary.
EDUCATION AND WORK EXPERIENCE
- High school diploma or equivalent. Medical Assistant certification required.
In addition, skilled phlebotomist preferred.
- Minimum of two years clerical and clinical experience required.
- Previous experience with registration, medical records and payors preferred. Ability to accurately read and write medical terminology. Ability to work all shifts including day, night, and weekend hours as needed and holidays, 2-3 per year.
- Ability to escort or transport patient by wheelchair or stretcher when appropriate.
- Basic computer skills including familiarity with electronic medical records.
- Detail oriented with excellent interpersonal communication skills.
- Current American Heart Association (AHA) Health Care Provider CPR (BLS) certification required.
- Crisis Prevention Institute (CPI) required within first year of hire and annually thereafter.