Receptionist - Department of Specialty Care, Ophthalmology Clinic, FT

JOB SUMMARY

Responsible for registering patients, monitoring referrals, collecting co-pays and scheduling appointments.

KNOWLEDGE AND SKILLS

Excellent organizational, communication and computer skills desired. 

EQUIPMENT/TOOLS/SOFTWARE

Computer, phone, copier, fax, scanner, Microsoft Office package, Excel, Practice management software.

PRIMARY JOB RESPONSIBILITIES

• Registers patients by gathering, verifying and entering in demographic and insurance information.
• Scans and updates Practice Management Systems patient records with driver’s license, insurance cards and financial policy.
• Pull and organize patient records for upcoming visits, including printing of charge forms and placing in date and time order.
• Chart pulls are to be done a week and one day prior to patient visits.
• Obtains signed registration sheets, permissions to file claims, releases, etc.
• Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
• Collects co-payments and personal payments.
• Prepares day sheet and balances cash drawer each day.
• Handles inquiries about insurance accepted, office hours, services, locations, exam fees, doctor information, etc.
• Verifies upcoming appointments.
• Handles telephone receptionist responsibilities as needed.
• Maintains personal reference book on insurance companies and coverages.
• Assists other patient staff as needed.

ADDITIONAL RESPONSIBILITIES

• Ability to establish and maintain effective relations with patients, visitors, physicians, staff and other persons contacted in the course of work.
• Ability to enter data into computer.
• Demonstrated ability to work cooperatively with others.
• Maintains patient confidentiality at all times.
• Completes special projects and other related duties as assigned.

Promotes continuous quality improvement/customer service efforts.

• Enhance the services provided to patients, their families, physician/practitioners and members of the staff by demonstrating positive attitudes and positive actions through a display of courtesy, congeniality, cooperation, sensitivity and professionalism.