Quality Management

Providing a high quality of patient care is everyone’s business, which is why our mission statement references, “continually improving in all we do.”

The Quality Management department is responsible for coordinating activities that are designed to fulfill that mission through continuous monitoring and improving the quality of healthcare services provided to customers of Knox Community Hospital. All departments collaborate to define areas for improvement. Advanced data gathering and analytical tools are utilized to measure the quality of various aspects of care. On an ongoing basis, processes are being reviewed to identify opportunities for improvement. These processes include both employee and physician activities.

Knox Community Hospital networks with local, state, and national organizations to obtain benchmarks and standards of quality. The Ohio Hospital Association (OHA) and The Joint Commission also require quality initiatives that are associated with their ongoing survey. Numerous other resources are available through current literature and organizations dedicated to providing a safe environment for patients.

Important Notice

Effective communication between and among staff and patients are critical to ensure safe and quality care. Patients with quality and safety concerns are encouraged to share them with Hospital Management (740.393.9601). Employees are encouraged to share quality and safety concerns with their supervisor. Other avenues to share this information within the organization include incident reports, employee suggestion boxes located on the first floor or any of the quality and compliance staff.

If you have a concern about the safety or quality of care provided at Knox Community Hospital, please report these concerns to the Hospital Management at 740.393.9601 or Marketing@KCH.org.

If your concerns are not resolved, you may contact the Joint Commission on Accreditation of Healthcare Organizations without fear of retaliatory and/or disciplinary action at:

The Joint Commission Office of Quality Monitoring
The Joint Commission  |  1.800.994.6610
www.jointcommission.org