Patient Rights

Patients have the right to:

  • Care that is safe, competent, respectful, and considerate of their personal values and beliefs, and their emotional and spiritual needs.
  • Know the name and qualifications of anyone involved in their care.
  • Make decisions about their plan of care before and during treatment, when medically possible.
  • Involve a family member or representative of their choice in making decisions about their care, and to designate a representative to make health care decisions for them.
  • Receive complete information from their physician about their diagnosis, treatment, alternatives, risks, and expected results.
  • Prompt and reasonable response to requests and needs for treatment and service.
  • Have a family member or representative of their choice and their own physician notified promptly of their admission to the hospital.
  • Security and personal privacy, and confidentiality of their personal information and clinical record.
  • Access their own information through Health Information Management in a reasonable time frame, except where prohibited by law.
  • Create advance directives concerning treatment to address end-of-life issues agreeable within the patient’s plan of care, as permitted by law, and to have the hospital and staff comply with these directives.
  • Be informed about outcomes of care or services that have been provided, including unanticipated outcomes.
  • Effective communications including the use of interpretive language services.
  • Have complaints addressed and receive resolution in a timely, reasonable and consistent manner, without fear of retaliation of any kind.
  • Be free from mental, physical, sexual and verbal abuse, neglect or exploitation.
  • Have restraint or seclusion applied only when medically necessary, and not as a means of coercion, discipline or retaliation.
  • The appropriate assessment and management of their pain.
  • Access protective and advocacy services.
  • Information about the hospital’s policy regarding organ donation and procurement.
  • Information about the hospital’s policy regarding conflicts of interest and ethical business behavior.
  • Consent to, or decline to, participate in research studies.
  • Refuse treatment and/or to leave the hospital against medical advice, except in certain very special situations, and to be informed of the medical consequence of such action.
  • Help in understanding their hospital bill.