Patient Responsibilities

In acknowledging the personal worth and dignity of each individual, we also recognize that you, as the patient, have certain responsibilities that support the health care we provide.

PATIENTS ARE RESPONSIBLE FOR:

  • Requesting assistance if needed.
  • Providing, to the best of their knowledge, complete and accurate information about present complaints, past illnesses, hospitalization, medications, and other matters relating to their health.
  • Reporting to their health care provider when they do not understand a plan of treatment or what is expected of them.
  • Reporting unexpected changes in their condition.
  • Following the treatment plan recommended by their health care provider.
  • Their actions if they refuse treatment or do not follow the health care provider’s instructions.
  • Keeping appointments and, when unable to do so, for notifying the hospital or health care provider.
  • Providing all needed information for insurance processing, and assuring that the financial obligations of their health care are fulfilled as promptly as possible.
  • Following hospital rules and regulations affecting patient care and conduct.
  • Being considerate of the rights of other patients and hospital personnel.
  • Leaving non-essential personal items at home.

PATIENT GRIEVANCE RESOLUTION PROCESS:

Knox Community Hospital encourages you to contact Management about your concerns regarding patient rights, quality of care, patient safety or discharge readiness. Please ask to speak to the director or supervisor of the department providing your care, or to the Patient Advocate (the Patient Advocate may be contacted directly at 740.393.9890).

If we are not able to resolve your concerns regarding patient care at the time of the complaint, you will receive a written response advising you of the steps being taken to resolve or to further investigate your concern. We will advise you in writing of the actions taken to address your concern, or, if your concern cannot be resolved within 7 days, when you can expect a resolution.

If you are not satisfied with the resolution of your concern, you may, within 30 days of receiving notice of the resolution, request in writing that the hospital’s Administrative Operations Team review your concern. The team will review and respond to your concern within 60 days of receiving your request.