FAQ's: Frequently Asked Questions

Qualifications for 
Assistance with Your Bill

Financial Assistance Application

NOTE: The financial assistance application linked above is also available in the download section at the bottom of the page.

Q: Why do I need to show my insurance card everytime I come to the hospital?

A: Insurance information and coverage changes so frequently that reviewing your card at each visit allows us to ensure that we have your most current insurance information for proper billing.

Q: What information does the hospital use to post payments to my accounts?
A: Insurance companies provide the hospital with the same explanation of benefits that they provide to the policy holder. The documents we receive determine how the payment is applied to the accounts. Any questions regarding the posting of payments should be directed to your insurance company.
Q:If I do not agree with the way my claim was processed by insurance, what should I do?

A: The first step would be to contact either your benefit representative at your place of employment or your insurance company. If your claim needs to be resubmitted please contact a Patient Account Representative at 740.393.9630.

Q:If I cannot pay my bill, what can I do?

A: At Knox Community Hospital, we understand that dealing with unexpected medical bills can be difficult; which is why we are here to help. Together we can see if you are eligible for one of our financial assistance programs. Please visit our Financial Counseling office located outside the lab in Central Registration, or call a Financial Counselor Representative at 740.393.9639 for an application or click on the links at the bottom of this page to access the instructions and application.

Q:Is my insurance considered in network with Knox Community Hospital?

A: Knox Community Hospital is considered in-network with the following insurance companies:

  • Aetna
  • Anthem
  • Buckeye
  • Bureau of Workers Comp (BWC)
  • CareSource
  • Cigna
  • EBMC
  • Emerald Health Network (Healthsmart_Simone)
  • GreatWest Healthcare/Cigna
  • Regence Blue Cross Blue Shield/Jeld Wen
  • Med Ben
  • Medica
  • Medicaid
  • Medicare
  • Medicare Advantage: Aetna, MediGold, United HealthCare
  • Medical Mutual of Ohio
  • Molina
  • Multiplan PPO
  • Ohio Health Choice
  • Ohio Health Group
  • Paramount Health Care
  • Tricare Prime
  • United HealthCare

If you believe your insurance is in-network but not on this list, please contact your insurance company for confirmation.

Currently Knox Community Hospital is not contracted with any Medicare Advantage plans. However, some services and plans are covered at Knox Community Hospital.

Please contact a financial counselor for more information at 740.393.9630.

Q:What bills might I receive when I visit Knox Community Hospital?

A: The bills you receive are determined by the services provided to you. In addition to your Knox Community Hospital bill, you may possibly receive bills from the following companies for related services:

  • Knox Radiology Associates, Inc. | 800.224.3419
  • Knox Emergency Services | 877.693.5600
  • OSU Pathology Labs | 888.886.8446
  • Knox Anesthesia | 800.242.1131
  • Knox Diagnostic Imaging Center
    800.393.2922 (ext. 9630)

Just because the hospital is considered in-network, does not mean that these related services are also. Any questions related to coverage should be routed to your insurance company.

Q:How can I get a price quote for services?

A: An estimated price quote for services can be obtained by calling 740.393.9605. Estimates will be based upon the information you provide. The final bill is determined by the actual services provided.

    Please call the following numbers for assistance:

  • General Billing and Payment Questions
    740.251.6400 or 855.978.5839
  • Financial Counseling / Price Quotes | 740.393.9630