Patient Service Representative - Department of Primary Care, Fredricktown, FT


Responsible for the clerical support of the physician office.   This includes, but is not limited to, faxing, copying, scanning and mailing records, completion of forms, scheduling of tests for patients.  Responsible for reception of patients, registration, charging and initiation of new records; and maintenance of current records.


  • Able to work with minimal supervision.  Must be skilled to do transcription and knowledge of medical terminology is required.  Demonstrates knowledge of disaster/emergency procedures and responds appropriately. Assumes responsibility and accountability for individual knowledge, skills, performance and behavior in accordance with hospital, division, and unit standards of care and policies and procedures.


Assists with the clinical area process - scheduling.

  • Schedules testing and appointments for patients, releases medical records/films, and notifies patients.

  • Receives request for services.

  • Asks appropriate questions to meet requests.

  • Reviews schedule for available time slot.

  • Gives client date and time available and clarifies if time is appropriate for client.

  • Schedules appropriately to meet client needs.

  • Obtains complete information for appointment scheduled.

Initiates Charges

  • Initiates and maintains accurate charges in a timely manner.

Registration Process.

  • Greets and registers clients prior to appointment.
  • Inputs client information into computer system and updates to maintain ongoing and current health and billing data.

Medical Records.

  • Maintains an adequate supply of forms, materials, and supplies for client charts.

  • Provides doctors, patients, and physician offices with requested information.

  • Makes up new charts with appropriate forms.

  • Keeps medical records neat and orderly.

  • Files notes appropriately in computer system.

  • Processes completed charts, and gathers all completed forms and completed medical data.

  • Forwards completed chart to appropriate area for filing.

Practices Information Management.

  • Copying and forwarding records to the appropriate areas.

  • Gathers charts for information as requested from Managed Care Organizations, BWC, attorneys, and employers; copy, fax, and/or mail.

  • Gathers appropriate charts for case management follow-up.

Provides comprehensive, coordinated care management through team based care to all patients.

Assist with transporting patients to treatment areas via wheelchair or movable bed.

Requirements Include: 


  • High school diploma or equivalent

  • Minimum of two years clerical experience required

  • Previous experience with registration, medical records and worker's compensation preferred

Job Specifics
Department of Primary Care, Family Medicine
M - F 8 am - 4:30 pm
Average Weekly Hours: 
Employment Specialists
Phone Number: 
740.393.9021 or 740.393.9822
E-Mail Address:
Posting Date: 
Wednesday, July 29, 2020