Job Specifics
Career Department
Department of Primary & Specialty Care
Status
Full Time
Shift
7:30am - 5:30pm
Average Weekly Hours
40
Contact
Employment Specialists
Phone
Email
careers [at] knoxcommhosp [dot] org
Posting Date
- Responsible for providing customer centered service in all aspects associated with the front office areas in the Department of Primary and Specialty Care.
- As a Patient Services Representative Float, this position will primarily float to all areas as assigned.
- Must be an expert in processes and customer service areas associated with a Physician clinic.
- Responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered.
- Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.
- The Patient Services Representative Float must remain in that position for 1 year from the date of hire before transferring within the department.
Requirements Include
- High School diploma or equivalent
- Minimum one year of customer service experience and/or have worked in a healthcare setting
- Previous experience with registration, medical billing, medical records or workers compensation preferred